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COMPANY NAMEESSENTIAL INGREDIENTS
REG.NOIP0533203-P
ADDRESS121, Jalan Dato Onn Jaafar
30300 Ipoh, Perak, Malaysia
CONTACT+6017-2788 252
EMAIL ADDRESSsales@essentials.my

For any inquiry on your account and order, you may refer to the frequent asked question (FAQ) below.

MY ACCOUNT

Don’t panic. Your account is safe.  To retrieve your account, you can always reset your password by clicking the link below.

Reset Password

We would advise you to provide us the correct receiver name, contact number and shipping address so that you will receive your parcels in due time. 

ORDERS

Once your order has been confirmed, our warehouse will start to process your orders, prepare the packages with tender loving care, and hand them over to our designated trusted logistic partners. 

Tracking Number

A tracking number and courier parcel tracling link would be send to you via Email once available. 

Order Delivery

Your order usually arrive at your doorstep within:

  • For West Malaysia, the delivery usually takes 2-5 business days.
  • For East Malaysia including Labuan, the delivery would usually take 3-7 business days.

Shopping with ESSENTIALS is easy!

  1. Log onto essentials.my.
  2. To add items to your cart, click on “Cart” image at your desired quantity. 
  3.  To review your items, click on the “Cart” icon located at the upper right corner of the page. 
  4. If you have an applicable promotional code, enter it and click on”Apply Coupon”. Changes will updated once you have successfully entered the code
  5. Fill in your Billing Details, along with your Shipping Address, then click “Place Order” to proceed with the payment. 
  6. You will receive a confirmation email shortly after you have successfully placed your order. 

PAYMENTS

Essentials.my prides itself on providing a safe and secure shopping experience. Your personal information is kept secure and private during the entire checkout process.

Please refer to our Privacy Policy for more details CLICK HERE

*WE ARE CURRENTLY WAITING FOR OUR PAYMENT GATEWAY TO BE READY. IN THE MEANTIME, PAYMENTS CAN BE MADE VIA BANK TRANSFER. WE APOLOGIZE FOR ANY INCONVENIENCE CAUSED. 

Our website supports the following payment method:
  • Online Transfer
  • FPX
  • Visa/Master Credit Card
  • Paypal
  • E-Wallet (Touch n’ Go, Boost, Grabpay)

For online bank transfer, our payment gateway only accept listed local & foreign bank in Malaysia

  • Public Bank
  • Affin Bank
  • Am Bank
  • Cimb Bank
  • Maybank
  • Hong Leong Bank
  • Standard Chartered Bank
  • UOB Bank

For Visa/Master Credit/Debit card should not be affected but please take note that for any NON-MALAYSIAN issued credit/debit card will incur additional charges due to Foreign Exchange and Service Charge by the card issuer bank.

Once your successfully made the payment, you will receive an payment receipt via email from our payment gateway. 

If you did not receive any receipt, you can contact us for further inquiry.

We accept all Visa and MasterCard for both Credit and Debit, and is 3D Secure (Verified by Visa, and MasterCard Secure) enabled. All your credit card information is protected by means of industry – leading encryption standards and Essentials Ingredients DO NOT store any of your card information in our database.

Please take note that for any NON-MALAYSIAN issued credit/debit card will incurred additional charges due to Foreign Exchage and Service Charge by the card issuer bank.

During our promotion, we will issue coupon code for discount and you may enter a valid coupon code during the checkout.

Terms & conditions apply on each coupon code and all coupons are not exchangeable with cash.

SHIPPING & DELIVERY

Our warehouse is closed during Public Holidays, your orders will be processed on the next working day. 

Once you’ve placed your order, we are unable to make any changes, additions or amendments. Our systems are automated and changes may cause delays or mix-ups in the preparation of your order. We highly suggest that you review your shipping details before checking out.

In the event that the provided address is indicated on the order is incorrect and the package is delivered,Essentials will not be liable for any replacement or refund.

If you are not available to receive the order, you may contact our courier partner to arrange a re-delivery at a suitable time.

In the event of multiple unsuccessful deliveries, your package will be returned to our warehouse. You may reach us at sales@essentials.my for further assistance.

Tracking number will be provided within 1-3 workings days.

You May Track your order by inserting Tracking Number Accordingly to your Courier Provider at the link below.

Below is the link for the order tracking pages

You are eligible for FREE SHIPPING* for any purchase of RM150 & above site wide.

(*) FREE SHIPPING Promo is capped at RM18 for each order.

Delivery time may vary between peak & non-peak season about another 1-3 business day(s) (Year End, Chinese New Year, Hari Raya, Deepavali, Black Friday Sales, 11.11 Sales)

For usual package delivery it may take

1-3 Business Day(s) to West Malaysia

3-7 Business Day(s) to East Malaysia

Yes. But currently we only ship within Malaysia, Brunei & Singapore delivery. Other area we are working on it, though!

RETURN & REFUND POLICY

In the unlikely event that you receive an item that is damaged, incorrect or if there is an item missing, please contact our Customer Service Team.

Please have the following available:

– Image of Item/parcel(s) received
– Name of Item
– Order Number

If the item is in stock, we will arrange for a replacement otherwise, a refund or credit voucher will be issued to you. 

For any opened/unsealed are not eligible for return or exchange.

Time-Frame to Return/ Exchange Item(s)

Provided that the item is returned undamaged, unsealed and unopened. Items should be returned as they were originally packaged.

Delivery Charges

You will be liable for the delivery costs (if any) associated with the return/ exchange.

File a Return/ Exchange

The fastest way to file a return/ exchange is to fill up this REFUND FORM & our team will contact with you soonest possible.

PRIVACY POLICY

We commit to protect our customer privacy. You may visit our Privacy Policy for further details.  

TERMS & CONDITIONS

By visiting Essentials Ingredients website, you are bound to our Terms & Conditions.