At ESSENTIALS, we value your feedback to help us serve you better.
Wondering about an order, our next expansion plans or just want to leave a feedback? Our Customer Service team is always on our toes to assist you. Fill in the form below, or check out our FAQs.
Once your order has been confirmed, our warehouse will start to process your orders, prepare the packages with tender loving care, and hand them over to our designated trusted logistic partners.
A tracking number and courier parcel tracking link would be send to you via Email once available.
Your order usually arrive at your doorstep within:
Shopping with ESSENTIALS is easy!
*WE ARE CURRENTLY WAITING FOR OUR PAYMENT GATEWAY TO BE READY. IN THE MEANTIME, PAYMENTS CAN BE MADE VIA BANK TRANSFER. WE APOLOGIZE FOR ANY INCONVENIENCE CAUSED.
For online bank transfer, our payment gateway only accept listed local & foreign bank in Malaysia
For Visa/Master Credit/Debit card should not be affected but please take note that for any NON-MALAYSIAN issued credit/debit card will incur additional charges due to Foreign Exchange and Service Charge by the card issuer bank.
Once your successfully made the payment, you will receive an payment receipt via email from our payment gateway.
If you did not receive any receipt, you can contact us for further inquiry.
We accept all Visa and MasterCard for both Credit and Debit, and is 3D Secure (Verified by Visa, and MasterCard Secure) enabled. All your credit card information is protected by means of industry – leading encryption standards and Essentials Ingredients DO NOT store any of your card information in our database.
Please take note that for any NON-MALAYSIAN issued credit/debit card will incurred additional charges due to Foreign Exchage and Service Charge by the card issuer bank.
During our promotion, we will issue coupon code for discount and you may enter a valid coupon code during the checkout.
Terms & conditions apply on each coupon code and all coupons are not exchangeable with cash.
Our warehouse is closed during Public Holidays, your orders will be processed on the next working day.
Once you’ve placed your order, we are unable to make any changes, additions or amendments. Our systems are automated and changes may cause delays or mix-ups in the preparation of your order. We highly suggest that you review your shipping details before checking out.
In the event that the provided address is indicated on the order is incorrect and the package is delivered,Essentials will not be liable for any replacement or refund.
If you are not available to receive the order, you may contact our courier partner to arrange a re-delivery at a suitable time.
In the event of multiple unsuccessful deliveries, your package will be returned to our warehouse. You may reach us at firstname.lastname@example.org for further assistance.
Tracking number will be provided within 1-3 workings days.
You May Track your order by inserting Tracking Number Accordingly to your Courier Provider at the link below.
Below is the link for the order tracking pages
FREE SHIPPING with any purchase of our CNY Special Sets.
A Shipping Fee rebate of RM8 for any purchase of our CNY Special Sets.
This promotion runs from 11 January 2021 to 7 February 2021.
Delivery time may vary between peak & non-peak season about another 1-3 business day(s) (Year End, Chinese New Year, Hari Raya, Deepavali, Black Friday Sales, 11.11 Sales)
For usual package delivery it may take
1-3 Business Day(s) to West Malaysia
3-7 Business Day(s) to East Malaysia
Yes. But currently we only ship within Malaysia, Brunei & Singapore delivery. Other area we are working on it, though!
Please WhatsApp us at 017-2788 252 for dairy & chilled item delivery.
In the unlikely event that you receive an item that is damaged, incorrect or if there is an item missing, please contact our Customer Service Team.
Please have the following available:
– Image of Item/parcel(s) received
– Name of Item
– Order Number
If the item is in stock, we will arrange for a replacement otherwise, a refund or credit voucher will be issued to you.
For any opened/unsealed are not eligible for return or exchange.