TERMS & CONDITIONS
Standard Delivery Guide
When will my order ship
All our products are in ready stocks hence the next working day! However, if we have some crazy promotion going on / any festive season in Malaysia, orders may take a bit longer to process. But be patient, we will still make sure all orders will be delivered within seven 7 working days after payment is received.
Once your order has been shipped, you will receive a shipping confirmation from us via email with a tracking number.
How are the shipping rates calculated
If you decided to go on with only one (1) item, we will still deliver to your doorstep with a minimum fee of RM 6 to West Malaysia / RM 12.50 to East Malaysia (Sabah & Sarawak)
For Singapore orders, we charge will still deliver to your doorstep with a minimum charge of RM 37 shipping fee for first 1kg. The shipping fee will increase by every 0.5kg.
For Brunei orders, we charge will still deliver to your doorstep with a minimum charge of RM 43 shipping fee for first 0.5kg. The shipping fee will increase by every 0.5kg.
Refund Policy Standard Guide
Unfortunately, we do not provide any refund policy if you ordered your purchases wrongly due to (eg: size/product/etc). All sales are final.
However, we do accept refund on products that are damaged during delivery. We are glad to refund you with the full amount of RM from the product you purchased. Refund credit will be credited back to your bank account or you may choose to have a new product replacement.
Please take note all damaged product(s) will need to deliver back to Essential Ingredients and postage fee will have to bear by customers or else we will not proceed with any credit refund. Kindly return the damaged product(s) within 7 working days from the date of product received by the customer.
All refund process must first email to email@example.com so we can arrange accordingly.
Thank you & Happy shopping!
The website at www.essentials.my is a copyrighted site (“the Site”) belonging to Essential Ingredients (IP0533203-P), a company registered in Malaysia. Our HQ is located at 121, Jalan Dato Onn Jaafar, 30300 Ipoh, Perak, Malaysia. The Company markets, sells and delivers packaged foods directly to customers via post. Certain features of the Site may be subject to additional guidelines, terms, conditions and/or rules, which will be posted on the Site. All such additional terms, guidelines, and/or rules shall be binding on you.
1. “Account” means the Essentials’ Account that you will need to register for on the Site if you would like to be our existing customer;
2. “Customer” means any individual who places an Order on the Site, or individual who participated in our contest or campaign;
3. “Order” means the Order submitted by you to the Site to purchase a Product from us;
4. “You” means the Customer who places an Order or participated in our campaign.
5. Where applicable, prices are in Malaysian ringgit. Delivery costs will be charged in addition where applicable; such additional charges are clearly displayed and included in the ‘Final Total’.
6. You may order any of the product(s) offered (including without limitation, a la carte or gift) by following the directions of purchase provided on the Site.
7. You can pay using any of our payment partners listed on our homepage.
8. No amendments are allowed after payment has been processed, kindly check and ensure that your delivery details and ordered/purchased item(s) are correct before making the payment
9. For the avoidance of doubt, we shall not be held responsible/ liable for any products ordered from other channels/ methods aside from the Site.
10. Free gift that comes with your Order will be shown in the shopping cart (if any).
11. Free gift (If any) may be substituted with similar items of equal value according to stock availability without prior notice to you.
12. All free gifts (If any) are non-refundable and non-exchangeable.
13. Price for our products are subject to change without prior notice.
14. Product description is for you references, please take the material object as the standard.
15. You are required to key in the valid code, in order to activate the e-coupon/voucher.
16. Price for all products exclude delivery cost.
21. It takes within 7 working days to process your Orders as most of our products are ready in stocks. We aim to deliver the Product to you at the place of delivery requested by you in your Order checkout.
22. We shall inform you once your Orders are shipped out via email along with a tracking number.
23. We shall notify you if we expect to be unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
24. All of the parcels are delivered by our courier partner(s) i.e. Pos Laju(Malaysia) and DHL E-commerce(Malaysia).
25. The delivery fees are as follows:
(a) West Malaysia:
i. For order weigh 5kg or below: RM 6.90
ii. For order weight 5.1kg – 5.5kg: RM 14
*For each additional 0.5kg, increase the delivery fee of RM 1.50.
(b) East Malaysia
i. For order weigh 0.5kg or below: RM 13.50
*For each additional 0.5kg, increase the delivery fee of RM 5.00.
i. For order weigh 1kg or below: RM 37
ii. For order weigh 1.1kg – 1.5kg: RM 47
iii. For order weight 1.6kg – 2kg: RM 60
iiii. For order weigh 2.1kg – 2.5kg: RM 71
*For each additional 0.5kg, increase the delivery fee of RM 12.
i. For order weigh 0.5kg or below: RM 58
*For each additional 0.5kg, increase the delivery fee of RM 17.
35. We make every effort to ensure that the content of the Website is accurate and up-to-date, but we do not offer any warranties (whether express implied or otherwise) as to the reliability, accuracy or completeness of the information appearing on the Website. We may remove material from the Website at its own discretion and without giving any notice.
36. The site may contain historical information and it’s provided for your reference only.
37. You acknowledge and agree that all copyright, trademarks and other intellectual property rights in the Website content, software and all HTML and other code contained in this Website, shall remain at all times vested in Essential Ingredients and/or its licensors and is protected by copyright and other laws and international treaty provisions.
38. Users may not modify, copy, distribute, transmit, display, redistribute, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any material which may be displayed on the Website from time to time without first obtaining permission to do so from us in writing.
39. The Website and its contents are copyright material and the copyright is owned by Essential Ingredients unless stated otherwise. Without limiting the foregoing, copying the above listed materials to any other server or location for publication, reproduction or distribution is expressly prohibited.
40. All trademarks appearing on the Website are either owned by Essential ingredients has obtained permission from the trade mark owner to use the trade mark on the Website.
41. Any non-personal communication or material you transmit to this Website by electronic mail, inquiry form or otherwise, including any data, questions, comments, suggestions or the like is, and will be treated as, non-confidential. Anything you transmit or post becomes the exclusive property of Essential Ingredients and may be used, without any restriction for any purpose, including but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, we are free to use for any purposes whatsoever (including but not limited to the developing, manufacturing, advertising and marketing of products) any remarks, ideas, artwork, inventions, developments, suggestions, concepts or the like contained in any communication you send to this Website. Any such use is without compensation to the party submitting information. By submitting information, you are also warranting that you own the material/content submitted, that it is not defamatory and that Essential Ingredients’ use will not violate any third party’s rights. We however, are under no obligation to use the information submitted.
42. Links on the Website may take you outside of our network and we accept no responsibility for the content, accuracy or function of these other websites. The links are provided in good faith and we cannot be held responsible for any subsequent change in other websites to which we provide a link. The inclusion of any link to other websites does not imply endorsement by us. We highly recommend that you make yourself aware of and carefully read the legal and privacy notices of all other websites that you visit.
43. Your use of this Website is exclusively at your sole risk.
44. This Website is provided to you on an “As Is” and “As Available” basis and, consequently, we give no warranties of any kind, whether express, implied, statutory or otherwise including warranties or representations that material on this Website will be complete, accurate, reliable, timely, non-infringing to third parties; that access to this Website will be uninterrupted or error-free; that this Website will be secure; that any advice or opinion obtained from us through this Website is accurate or to be relied upon and any representations or warranties thereto are expressly disclaimed. We reserve the right to restrict or terminate your access to this Website or any feature of this Website or any feature or part thereof at any time.
45. Essential Ingredients nor any other party involved in the creating, producing or delivering this site on our behalf shall have no liability or any responsibility whatsoever for any direct, incidental, consequential, indirect or punitive damages, costs, losses or liabilities whatsoever arising out of your access to, use, inability to use, change in content of this website or arising from any other website you access through a link from this website or from any actions we take or do not take as a result of any electronic mail messages you send us.
46. Essential Ingredients nor any other party involved in the creating, producing or delivering this Website shall have no responsibility to maintain the material and services made available on this Website or to supply any corrections, updates, or releases in connection therewith. Any material on this Website is subject to change without notice.
47. Furthermore, we shall have no liability or any responsibility whatsoever for any losses or damages suffered or caused by viruses that may infect your computer equipment or other property by reason of your use of, access to or downloading of any material from this Website. If you choose to download material from this Website you do so at your own risk.