Save RM5 on orders over RM50 – limited time only! Use Promo Code: SAVE5
Save RM5 on orders over RM50 – limited time only! Use Promo Code: SAVE5
DELIVERY INFORMATION
What types of products do you deliver?
We deliver:
- Dry / Ambient items to Malaysia and Singapore.
- Chilled / Frozen items via cold chain to selected areas in Peninsular Malaysia only.
- Fresh Produce, Edible Flowers, and Garnish Leaves are available for in-store pickup only.
Where do you deliver?
Dry / Ambient Items
- ✅ All of Peninsular Malaysia
- ✅ East Malaysia: Sabah, Sarawak, Labuan
- ✅ Singapore (Max 30kg per shipment)
Weight (kg) | Peninsular Malaysia | Kuching | Other Sarawak | Kota Kinabalu | Other Sabah / Labuan | Singapore |
|---|---|---|---|---|---|---|
1kg | RM8 | RM12 | RM16 | RM14 | RM16 | RM48 |
2kg | RM8 | RM22 | RM28 | RM22 | RM25 | RM28 |
3kg | RM10 | RM32 | RM42 | RM36 | RM40 | RM80 |
4kg | RM10 | RM42 | RM54 | RM47 | RM66 | RM96 |
5kg | RM12 | RM52 | RM68 | RM58 | RM80 | RM112 |
For weight above 5kg, charges continue incrementally at checkout.
Singapore: Max weight per order is 30kg.
CHILLED & FROZEN DELIVERY
Available only to the following West Malaysia states:
- Johor
- Kedah
- Malacca
- Pulau Pinang
- Selangor
- Putrajaya
- Kuala Lumpur
- Perak
❗ Orders outside these states will have to contact our sales team for further assistance.
Weight Range | Delivery Fee | Includes |
|---|---|---|
Up to 10kg | RM40 | Includes foam box & ice packs |
11kg – 20kg | RM80 | Includes foam box & ice packs |
21kg and above | RM120 (flat rate) | Includes foam box & ice packs |
Applies only to: Johor, Kedah, Malacca, Penang (Pulau Pinang), Selangor, Putrajaya, Kuala Lumpur, Perak
Delivery Timeframe
Product Type | Delivery Time |
|---|---|
Dry / Ambient Items | 1 – 3 working days |
Chilled & Frozen | Next-day delivery for orders placed by 12pm |
SELF-COLLECTION AVAILABLE
Self-collection is available at our store for:
- ✅ All customers based in Perak
- ✅ Orders containing:
- Fresh Produce
- Edible Flowers
- Garnish Leaves
- ❗ Self-collection is required for items not eligible for delivery (e.g., edible flowers, fresh leaves).
RETURN AND REFUND POLICY
ESSENTIALS.MY shall try its best to ensure that orders are correctly fulfilled. However, in case of any discrepancy of products delivered, the customer may notify us along with photo proof by e-mailing us at sales@essentials.my or WhatsApp to 0172788252 within the same day of receiving the products. We will contact the customer to advise on the next course of action. Customers are advised to inspect the contents as soon as the order arrives and inform us immediately if there are any discrepancies.
Return/Exchange of Products or refund may be considered under the following reasons:
- If any Product is damaged or defective at the time of delivery;
- If a Product is expired; or
- If the Product is different from the product ordered.
In case of requests to return, the customer must ensure that the product is unused and in its original condition, quantity, packaging, labelling and tags as it is first delivered to the Customer.
If a Product which was ordered and invoiced is not included in the delivery, Essentials.MY shall either refund the Customer the value of that Product, or replace the Product, subject to availability.
The return of a Product by a Customer does not automatically warrant for a refund. Essentials.MY will inspect the returned Products upon receipt of the same to ensure compliance with our refund and return policy.
All refunds will be made via the same mode of payment within 2 months and depending on the appointed bank refund policy in which your receipt of the refund will depend on the period of time your financial institution takes to finalise the refund. Essentials.MY shall not be liable with respect to any loss, damage, cost or expense that you or any person may incur as a result of any delay in your financial institution processing the said refund.
This return policy does not apply to items which have been stated as Non-exchangeable or Not-returnable.
Please be aware that some products have different return time limits and exceptions. Also some products may not be accepted for returns due to hygiene reasons.
NON-RETURNABLE/ NON-EXCHANGABLE ITEMS
Any opened/unsealed item is not eligible for any form of return or exchange.
